Terms and conditions
Please note that credit card payments for Gente di Mare s.r.l. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as FEELING ITALY on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.
Purchase of a service from Feeling Italy Concierge implies acceptance of the following terms and conditions.
Cancellation - If a service is cancelled less than three days (72 hours) before the scheduled departure time,
100% of the price must be paid. If a service is cancelled more than three days (72 hours) before the
scheduled departure time, the price will be totally refunded except for the following:
1) Tickets and reservations that have already been made for the client will not be refunded
2) Bank charges related to the payment of the service will not be refunded.
Force Majeure *, its agents, representatives and contractors are not liable and will not provide refunds for
any events which are caused as a result of acts of God or Governments, war hostilities, political unrest, riots,
civil strife, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, medical or customs
regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery,
adverse weather conditions, water shortages or any other occurrences beyond our immediate control and
which, despite all due care being taken, could not have been avoided.
In case of force majeure, * reserves the right (but makes no guarantees) to offer substitute services that it
judges may be an adequate replacement for the originally scheduled service. If no substitute is available, or
the substitutes offered are not accepted, no refunds will be made. Responsibility * - act as an agent for
carefully selected service providers, all of which are independently owned and managed. * shall not become
liable for any personal injury, property damage, accident, delay, inconvenience or any other irregularity due
to wrongful, negligent or arbitrary acts or omission on the part of the service providers. By engaging * and
making payment for the specified services, you agree to hold * harmless in making arrangements on your
behalf and that any claims of damages, refunds or credits shall be sought directly from the service providers.
Delays and no-shows - Upon confirmation of your service, you will receive a voucher specifying the details of
the service as well as contact information for the local service providers (e.g. private guide or private driver)
and contact information for * assistance. If you anticipate that you will be delayed for any reason and will not
be able to honor your scheduled meeting time, it is your responsibility to call the service supplier at the
provided phone number or, if they are not available, the * office, to inform of your delay. Whenever possible
we will do our best to reschedule your meeting time at no extra cost, however it may happen that a
reschedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time,
and/or you are not able to be present for your meeting time within one hour, the service will be considered a
no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.
Notice of Non-Receipt of Service Vouchers - If the requested vouchers have not arrived prior to your
departure date, it is your responsibility to contact * at least one full business day before your departure from
your home country, so that the necessary information can be resent. Failure to contact us to allow re-sending
may result in loss of your reservation and/or tickets for which we will not be responsible.
Reviewing Voucher Information - While * takes the utmost care in making sure the information on your travel
vouchers is complete and accurate, it is your responsibility to carefully read and review vouchers
immediately after receiving them. Failure to contact us in time to allow for the correction and re-sending of
vouchers could result in the loss or cancellation of your services listed on the voucher for which we will not
be responsible, and in such case no refunds will be possible.
Service changes - While we make our best to accommodate all client needs, Major changes requested by
the client to * after the voucher has been finalized and sent to the client, may incur a modification charge of
up to 100 Euro. The modification charge adds up to any other additional cost may be required for the change
(e.g. purchase of additional tickets, inclusion of more participants, rent of a bigger auto). Minor changes to
the service (like a small modification of the itinerary) may not incur additional cost. Changes to the voucher
that arise from an error made by * will never generate any additional cost.